\u00dcniversite y\u0131llar\u0131nda derslerde tan\u0131\u015ft\u0131\u011f\u0131m, daha sonra dok-tora y\u0131llar\u0131nda k\u00fc\u00e7\u00fck \u00e7apl\u0131 \u00f6devlerle tan\u0131\u015f\u0131kl\u0131\u011f\u0131m\u0131 art\u0131rd\u0131\u011f\u0131m toplam kalite y\u00f6netiminin, bir y\u00f6netim yakla\u015f\u0131m\u0131 olarak ilgimi \u00e7ekmeye ba\u015flamas\u0131 2008 y\u0131l\u0131n\u0131n sonlar\u0131na do\u011fru olmu\u015ftur. Belediyede y\u00f6neticilik yapt\u0131\u011f\u0131m bu y\u0131llarda belediye hizmetle-rinde etkinlik, verimlilik ve kalite konusunda ara\u015ft\u0131rmalar yaparak kurum \u00e7al\u0131\u015fanlar\u0131na bu konuda e\u011fitimler vermeye ba\u015flad\u0131m. Bu ara\u015ft\u0131rma ve e\u011fitimler zaman i\u00e7inde zihnimde, toplam kalite y\u00f6netiminin belediyelerde de bir y\u00f6netim yakla-\u015f\u0131m\u0131 olarak uygulanabilece\u011fi fikrinin olu\u015fmas\u0131na neden oldu. Bir grup \u00e7al\u0131\u015fma arkada\u015f\u0131m\u0131z ile birlikte T\u00fcrkiye Kalite Der-ne\u011fi (Kalder) ile yapt\u0131\u011f\u0131m\u0131z g\u00f6r\u00fc\u015fmeden sonra 2009 y\u0131l\u0131nda kendimi toplam kalite y\u00f6netimi uygulamalar\u0131n\u0131n i\u00e7inde buldum. Bu tarihten itibaren, toplam kalite y\u00f6netimi ve EFQM M\u00fckemmellik Modeli konusunda ald\u0131\u011f\u0131m e\u011fitimler sonras\u0131nda \u00e7al\u0131\u015ft\u0131\u011f\u0131m kurumda model uygulamas\u0131n\u0131 y\u00f6netmeye ba\u015flad\u0131m. Buna paralel olarak, ulusal kalite \u00f6d\u00fcl s\u00fcrecinde de\u011ferlendiri-ci olarak g\u00f6rev almam bu konudaki farkl\u0131 uygulamalar\u0131 g\u00f6rmeme imkan sa\u011flad\u0131. B\u00fct\u00fcn bu tecr\u00fcbeler, toplam kalite y\u00f6ne-timinin kamu kurumlar\u0131 ve belediyelerde uygulanabilece\u011fi konusundaki inanc\u0131m\u0131n artmas\u0131n\u0131 sa\u011flad\u0131.”Belediyelerde Toplam Kalite Y\u00f6netimi” ba\u015fl\u0131kl\u0131 bu kitap, bu s\u00fcrecin sonunda olu\u015fan tecr\u00fcbe ve motivasyonla yaz\u0131lmaya ba\u015flanm\u0131\u015ft\u0131r.\u00dc\u00e7 b\u00f6l\u00fcm halinde tasarlanan bu kitab\u0131n birinci b\u00f6l\u00fcm\u00fcnde toplam kalite y\u00f6netimi konusunda yap\u0131lan teorik a\u00e7\u0131klamalar ile genel bir \u00e7er\u00e7eve \u00e7izilmeye \u00e7al\u0131\u015f\u0131lm\u0131\u015ft\u0131r.\u0130kinci b\u00f6l\u00fcmde; toplam kalite y\u00f6netimi konusunda T\u00fcrkiye’de yayg\u0131n olarak uygulanan EFQM M\u00fckemmellik Modeli ve modelin T\u00fcrkiye uygulamas\u0131 ele al\u0131nm\u0131\u015ft\u0131r.\u00dc\u00e7\u00fcnc\u00fc b\u00f6l\u00fcmde ise; EFQM M\u00fckemmellik Modeli’ni uygu-layan ve bu konuda ulusal d\u00fczeyde ya da Avrupa d\u00fczeyinde \u00f6d\u00fcller kazanan Nil\u00fcfer Belediyesi, Tarsus Belediyesi ve \u015ean-l\u0131urfa Belediyeleri’nin model uygulamalar\u0131 incelenmi\u015ftir.Toplam kalite y\u00f6netimi konusunda iyi uygulamalara sahip olan kamu kurumlar\u0131 ve belediyelerin bu uygulamalar\u0131n\u0131 ve tecr\u00fcbelerini di\u011fer kurulu\u015flarla payla\u015fmalar\u0131n\u0131n, bu konuda var olan ya da var oldu\u011fu varsay\u0131lan engellerin a\u015f\u0131lmas\u0131 hususunda faydal\u0131 olaca\u011f\u0131 d\u00fc\u015f\u00fcn\u00fclmektedir. Bu ba\u011flamda, model uygulamalar\u0131n\u0131 a\u00e7\u0131kl\u0131kla payla\u015fma konusunda teredd\u00fct etme-yerek, bu \u00e7al\u0131\u015fmaya destek veren Nil\u00fcfer Belediyesi, Tarsus Belediyesi ve \u015eanl\u0131urfa Belediyesi’ne ayr\u0131 ayr\u0131 te\u015fekk\u00fcr ediyor ve kitab\u0131n iyi uygulamalar\u0131n yay\u0131l\u0131m\u0131 a\u00e7\u0131s\u0131ndan faydal\u0131 olmas\u0131n\u0131 umuyorum.<\/p>\n","protected":false},"excerpt":{"rendered":"
\u00dcniversite y\u0131llar\u0131nda derslerde tan\u0131\u015ft\u0131\u011f\u0131m, daha sonra dok-tora y\u0131llar\u0131nda k\u00fc\u00e7\u00fck \u00e7apl\u0131 \u00f6devlerle tan\u0131\u015f\u0131kl\u0131\u011f\u0131m\u0131 art\u0131rd\u0131\u011f\u0131m toplam kalite y\u00f6netiminin, bir y\u00f6netim yakla\u015f\u0131m\u0131 olarak ilgimi \u00e7ekmeye ba\u015flamas\u0131 2008 y\u0131l\u0131n\u0131n sonlar\u0131na [\u2026]<\/span><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"product_brand":[],"product_cat":[12337],"product_tag":[],"class_list":{"0":"post-765466","1":"product","2":"type-product","3":"status-publish","5":"product_cat-politika-siyaset","6":"pa_cilt-ciltsiz","7":"pa_tur-kitap","8":"pa_yayinevi-orion-kitabevi","9":"pa_yazar-ulku-arikboga","11":"first","12":"instock","13":"sale","14":"shipping-taxable","15":"purchasable","16":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/roveyayinevi.com.tr\/index.php\/wp-json\/wp\/v2\/product\/765466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roveyayinevi.com.tr\/index.php\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/roveyayinevi.com.tr\/index.php\/wp-json\/wp\/v2\/types\/product"}],"wp:attachment":[{"href":"https:\/\/roveyayinevi.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=765466"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/roveyayinevi.com.tr\/index.php\/wp-json\/wp\/v2\/product_brand?post=765466"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/roveyayinevi.com.tr\/index.php\/wp-json\/wp\/v2\/product_cat?post=765466"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/roveyayinevi.com.tr\/index.php\/wp-json\/wp\/v2\/product_tag?post=765466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}